Help Center
Find answers to common questions
Getting Started
How do I create an account?
Click 'Sign Up' and choose to register with email or use Google/Microsoft OAuth.
What is the onboarding process?
Onboarding helps us understand your organization to provide better grant matches. It's optional and can be completed in steps.
How do I start finding grants?
Use the 'Find Grants' page to search our database of 100,000+ grants. Our AI will match grants to your organization's profile.
Using the AI Assistant
How does the AI assistant work?
Our AI analyzes your organization's profile and helps you find relevant grants, write proposals, and answer grant-related questions.
What AI models do you use?
We use multiple AI models from Ollama Cloud, automatically selecting the best model for each task (grant writing, math, coding, etc.).
Are there token limits?
Yes. Trial accounts get 100K tokens/day, Standard gets 1M/day, and Enterprise gets 5M/day.
Billing & Subscriptions
What are the pricing tiers?
We offer Standard ($24.99/mo) and Enterprise ($79.99/mo) plans, both with annual options for savings.
Is there a free trial?
Yes! All new users get a 7-day free trial with full access to all features.
How do I cancel my subscription?
Go to Settings > Billing and click 'Cancel Subscription'. You'll retain access until the end of your billing period.
Technical Support
I'm having trouble logging in
Try resetting your password or using OAuth login. If issues persist, contact [email protected]
The page isn't loading
Check your internet connection and try refreshing. If the problem continues, it may be a temporary server issue.
How do I update my Organization Profile?
Go to Settings > Profile to update your organization information and onboarding data.