Help Center
Find answers to common questions
Getting Started
How do I create an account?
Click 'Sign Up' and choose to register with email or use Google/Microsoft OAuth.
What is the onboarding process?
Onboarding helps us understand your organization to provide better grant matches. It's optional and can be completed in steps.
How do I start finding grants?
Use the 'Find Grants' page to search our database of 100,000+ grants. Our AI will match grants to your organization's profile.
Using the AI Assistant
How does the AI assistant work?
Our AI analyzes your organization's profile and helps you find relevant grants, write proposals, and answer grant-related questions.
What AI models do you use?
We use multiple AI models from Ollama Cloud, automatically selecting the best model for each task (grant writing, math, coding, etc.).
Are there token limits?
Yes. Standard accounts get 1M tokens/day and Enterprise gets 5M/day.
Billing & Subscriptions
What are the pricing tiers?
We offer Standard ($24.99/mo) and Enterprise ($79.99/mo) plans, both with annual options for savings.
Can I try Bloomwell for free?
Yes — get a free grant match for your nonprofit with no credit card required. We'll look up your organization and match you to a real funding opportunity. Upgrade to a paid plan for unlimited matches and full AI access.
How do I cancel my subscription?
Go to Settings > Billing and click 'Cancel Subscription'. You'll retain access until the end of your billing period.
Technical Support
I'm having trouble logging in
Try resetting your password or using OAuth login. If issues persist, contact [email protected]
The page isn't loading
Check your internet connection and try refreshing. If the problem continues, it may be a temporary server issue.
How do I update my Organization Profile?
Go to Settings > Profile to update your organization information and onboarding data.